Avaya CMS Supervisor R14 is a software program designed by Avaya for managing call centers. The software helps supervisors monitor and analyze call center activity to improve efficiency and productivity.
With Avaya CMS Supervisor R14, supervisors can view real-time call center data such as call volume, agent performance, and queue wait times. They can also generate reports on historical data to identify trends and make data-driven decisions.
The software features a user-friendly interface that allows supervisors to easily manage agent schedules, monitor agent activity, and assign tasks. It also provides tools for coaching agents through call recordings and screen captures.
Avaya CMS Supervisor R14 is a valuable tool for call center supervisors looking to streamline their operations and improve customer service.
With Avaya CMS Supervisor R14, supervisors can view real-time call center data such as call volume, agent performance, and queue wait times. They can also generate reports on historical data to identify trends and make data-driven decisions.
The software features a user-friendly interface that allows supervisors to easily manage agent schedules, monitor agent activity, and assign tasks. It also provides tools for coaching agents through call recordings and screen captures.
Avaya CMS Supervisor R14 is a valuable tool for call center supervisors looking to streamline their operations and improve customer service.
Resumen
Avaya CMS Supervisor R14 es un software de Comercial en la categoría de Negocios desarrollado por Avaya CMS Supervisor R14.
La última versión de Avaya CMS Supervisor R14 es actualmente desconocida. Inicialmente fue agregado a nuestra base de datos en 30/10/2007.
Avaya CMS Supervisor R14 se ejecuta en los siguientes sistemas operativos: Windows.
Avaya CMS Supervisor R14 no ha sido calificada por nuestros usuarios aún.
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